Welcome:
Welcome to Halsey & Griffith's Online Help Desk. From this page you can request online support for your Ricoh, or Document Imaging solution provided by Halsey & Griffith.

Knowledgebase:
Halsey & Griffith maintains a "Frequently Asked" forum. Many questions regarding connectivity of Ricoh devices are answered in our HelpDesk Forum. If your question is not answered, please join our HelpDesk Forum and post your question regarding any product or solution provided by Halsey & Griffith.
Click here to enter the HelpDesk Knowledgebase:

Terms & Conditions:
In no circumstances shall Halsey & Griffith, Inc or its licensors be liable for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind (including system damage, loss of data, revenue, profits, use or other economic advantage) arising out of, or in any way connected with this service, any interruption to use the service, or any content obtained from or through the service, even if the party from which damages are sought or such partys licensors have been previously advised of the possibility of such damages.

Pricing:
Online Support via email, phone or internet is $ 75.00 per hour. Customers with Platinum Maintenance agreements do not incur remote support fees. On-Site support is $ 150.00 per hour plus travel charge. If an incident is not able to be resolved online and onsite support is required, you will be billed for the onsite labor only.

Request Support:
By pressing the button below you indicate your acceptance of the terms , conditions and pricing stated above.